Are you that enthusiastic go-getter, do you want to be that spider in the web and make sure our customers' questions get to the right person? Do you like working in a fast growing, changing and challenging environment? Then we have the perfect job for you!
What does the job entail?
As a customer contact officer, you handle questions and requests from end customers, counterparties, repair shops, experts and companies in the areas of underwriting, claims handling and finance largely independently. You are the first-line telephone contact.
Your challenges as a customer contact associate are:
- To be an inquiry point for our end customers, counterparties, recovery companies, experts and companies;
- Guiding your interlocutor regarding non-life insurance;
- Charting complex requests where necessary forward to colleagues for further processing;
- Creating claims files;
- Recording complaints;
- Learning every day about our products and sharing knowledge with our customers.
What's in return?
You will join an informal and dynamic organization where you can become anything but unhappy. You will have the opportunity to grow and develop yourself. We do not offer a job but a career. In addition, we offer you:
- A fixed-term employment contract with the prospect of permanent employment and a gross full-time salary between €1,901 and €2,789, depending on experience;
- A personal choice budget (PKB), made up of various benefits including 8% vacation allowance. You can use the budget for various purposes;
- Access to the Alpina Academy; our learning platform for training, courses and education including access to Lindenhaeghe (for obtaining Wft diplomas) and SkillsTown;
- A 24-hour work week;
- Flexibility through hybrid working;
- 25 vacation days (based on full-time employment), 5 of which are included in your personal choice budget (PKB);
- Two additional days off per year that you may take on a day that is special to you;
- A pension plan;
- A travel allowance: Do you travel by car? Then you get €0.21 per km. Do you come walking or by bike? Then you get € 0.25 per km. Do you travel by public transport? Then your public transport costs (based on 2nd class travel) will be fully reimbursed;
- A home office allowance (€2.15 per day) and a home office budget;
- Staff discount on your insurance, mortgage, buying, selling and appraising your home.
What does the team look like?
You will work hybrid with Roosendaal as your location. There is an informal working atmosphere with motivated and committed colleagues. An inspiring and challenging work environment where you have plenty of room for your own initiatives, personal development and improvement proposals are appreciated. Responsibility, challenge and pleasure in work are paramount.
What we ask of you.
You love customer contact, show interest, are empathetic, ask lots of questions and listen attentively. You stand firm and handle ad hoc work efficiently. Additionally:
- At least a completed secondary school education;
- Are you in possession of the diploma Wft Basis and Wft Schadeverzekeringen particulier or willing to obtain them at short notice;
- Do you have good social skills and can work in a team as well as independently;
- A good command of the Dutch language both verbally and in writing.
You possess the following characteristics and competencies:
- Excellent oral communication skills;
- Customer- and result-oriented;
- Service-oriented;
- Stress resistant and flexible;
- Assertive and proactive.
Who are we?
In the insurance industry, Voogd & Voogd is an important link between (online) advisors and insurers. We are responsible for the underwriting and administration of non-life insurance, premium collection, claims handling and payment. Voogd & Voogd is part of Alpina Group. Alpina Group is a nationwide organization with strong regional roots and international ambitions. We are an advisory company with more than 80 branches in the Netherlands and Belgium and a service provider for more than 3,000 independent advisors. This makes us one of the largest financial advisory companies in the Netherlands. Our size stands for buying power and a wide range of specialties. We advise individuals and businesses on (financial) risks and non-life, life and health insurance. They can also come to us for banking and investments. In addition, we offer mortgage advice, financial planning and the valuation and purchase and sale of real estate. Finally, we assist with income and pension issues, with health and safety services and risk management. Through our innovative platform, both in-house and external advisors can choose for their clients from many non-life, life and health insurance policies from more than 20 major insurers. National and international insurers can turn to Alpina Group for business process outsourcing. Alpina Group has about 2,000 employees.
Questions about this vacancy?
If you have any questions regarding the vacancy of customer contact employee, please call or WhatsApp our corporate recruiter, Demi Kemperman, at phone number: 06 510 571 53.
Acquisition in response to this advertisem*nt is not appreciated.
